Bot Steps are essential components of Conversation Bots, serving as the individual messages that your bot can send when specific triggers are activated. This document outlines the process of creating a bot step, including the necessary components and settings involved.

Creating a bot step is a structured process that can be broken down into three main components: Conditions, Actions, and Review. To initiate the creation of a bot step, click the + button located at the bottom of an existing step.

The conditions tab is where you will determine how your step will be activated.

The options are as follows:

• Contact Condition

• Confirmation Condition

• Keyword

• Tag

• Appointment Condition

• Message Topic Detection

• Selected Available Slot

• Proposed Availability

• Working Hours

For most bots, the initial step will have a contact condition with the type set to "All".

Once you have chosen your condition, click "Next".

The actions tab is where you will decide what will happen when your conditions are met. You can add as many actions as you like, but it's required that you have at least one.

The options for actions are as follows:

• Send Message

• Send Availability

• FAQ Agent

• Apply Tags

• Remove Tags

• Data Capture

• Assign Conversation

• Resolve Conversation

• Clear Assigned Users

• Schedule Outbound Bot

• Fallback

Once you have set your actions, click "Next".

The review screen is where you will set the name for your step.

Once entered, click "Create Step" to finalize your decisions.