This document provides an overview of the automatic message blocking service offered by T-Mobile, which may inadvertently affect the delivery of text messages sent through Carrick Health. It outlines the steps businesses can take to address potential delivery issues and ensure effective communication with T-Mobile users.

T-Mobile provides an automatic message blocking service designed to filter out unsolicited commercial or business-related text messages. This feature, often enabled by default, can interfere with the delivery of messages from services that utilize 10-digit long code numbers. Consequently, Carrick Health falls into this category, and its communications may be inadvertently obstructed by T-Mobile’s filter.

Businesses using Carrick Health to send text messages to contacts with T-Mobile numbers should be aware that their messages might be affected by this filter. If you encounter instances where your contacts are not receiving your messages and they subscribe to T-Mobile, the issue may lie with T-Mobile's commercial message blocking feature.

To ensure smooth communication with your T-Mobile recipients, the following steps should be taken:

Confirm that the recipient in question has a T-Mobile subscription and is not receiving messages from your Carrick account.

• Recipients must check their T-Mobile account settings to ensure that the block on commercial messages is not active.

• In the event of difficulty or to remove the block, the user will need to reach out directly to T-Mobile Customer Care.

T-Mobile users can obtain assistance by dialing 611 from their T-Mobile handset. Trained representatives are available to guide users through the process of disabling the message blocking feature for wanted communications.

Additional resources and support documentation can be found directly on T-Mobile’s support page at T-Mobile Message Blocking.

For additional support or inquiries regarding Carrick Health’s text messaging capabilities, please contact our customer service team.