This document outlines the types of messaging that are prohibited on our platform due to carrier restrictions and industry regulations. Understanding these categories is essential for compliance and to ensure a safe and secure messaging environment for all users.

The following categories of messaging are strictly prohibited:

• Examples: Payday loans, short-term/high-interest loans, third-party or student loans, cryptocurrency, stocks

• Notes: Only 2FA/transactional messages are allowed for cryptocurrency and stock companies. First-party loan messaging must be non-promotional and conducted on Short Code.

• Examples: Affiliate marketing/lending, data resale, deceptive marketing

• Notes: Must have direct opt-in from users. Voter databases and shared data sources are not compliant.

• Examples: Third-party debt collection, debt relief, consolidation, credit repair

• Notes: First-party collections may be allowed with direct consent. All debt reduction and repair services are prohibited.

• Examples: Cannabis, CBD, Kratom, paraphernalia, vapes, fireworks

• Notes: Fully banned regardless of state legality or message type, including 2FA and transactional messages.

• Examples: Any medication requiring a prescription

• Notes: Offers for drugs that cannot be sold over-the-counter in the US/Canada are forbidden, regardless of whether the business is a licensed professional.

• Examples: Casino apps, sports betting, sweepstakes, raffles, 50/50

• Notes: All gambling traffic is prohibited. Bingo may be allowed on Short Code or for community purposes.

• Examples: Sex, hate, alcohol, firearms, tobacco, vapes/e-cigs

• Notes:

  • Alcohol: Allowed with age gating (DOB entry required)

  • Tobacco: Only allowed on Short Code with age gating

  • Firearms, Vapes, E-cigs: Not allowed at all

  • Canada: All age-gated content is blocked without a carrier exemption

• Examples: Essay Mills, Exam taking services, Ghostwriting, Sale of unauthorized test materials

• Notes: Messaging related to academic fraud or dishonesty is strictly prohibited on any number type. Messages intended to help students bypass academic requirements or engage in plagiarism are forbidden. This does not include legitimate educational services such as tutoring, test preparation software, or licensed career counseling, provided they do not facilitate academic dishonesty.

• Examples: Social engineering scams, Deceptive "Account Alert" or "Security Warning" messages, impersonation of government agencies (IRS, SSA, USPS, CRA, CPS) or financial institutions (banks, credit card companies), Fake delivery notifications

• Notes: Phishing is strictly prohibited across all number types. This includes any message intended to deceive a recipient into providing sensitive information or clicking a malicious link. Messages impersonating well-known brands, banks, or government entities to solicit private data are flagged immediately. Any use of "look-alike" domains or obfuscated URLs to hide the destination of a link is considered a violation of the Anti-Spam and Phishing policies.

• Examples: Deceptive work-from-home programs, Risk investment opportunities, Pyramid schemes, Mystery Shopping

• Notes: These categories in the telecoms industry produce high consumer complaints and are not permissible on carrier routes.

It is crucial for all users to adhere to these guidelines to maintain compliance and ensure the integrity of our messaging platform. For further information or clarification, please contact our support team.