Carrick Academy
Sending Messages
This document outlines the various communication features available for effective interaction with your contacts at Carrick Health. From initiating tw...
Welcome to Carrick (Formerly TxtSquad)!
Carrick is a cloud based healthcare telecommunications platform for two-way conversations, automated messaging, and mass broadcasts. Carrick provides ...
User Roles
This document outlines the various user roles and their corresponding permissions within the Carrick Health system. Understanding these roles is essen...
Adding your Contacts
This document outlines the various methods available for adding contacts to Carrick Health. Whether you are managing a small group or a large audience...
How to Set Up Two-Factor Authentication (2FA) on Your Carrick Account
Enhancing the security of your Carrick account is essential, and enabling Two-Factor Authentication (2FA) adds an extra layer of protection. This guid...
Choosing the Right Phone Number
At Carrick Health, we understand the importance of effective communication with your audience. To facilitate this, we offer a variety of phone number ...
Tags & Segments
This document provides a comprehensive overview of tags and segments, two essential features in contact management that enhance the organization and a...
Toll Free Verification
The Toll-Free Verification process is essential for businesses looking to utilize toll-free numbers for sending SMS messages. This procedure ensures t...
Messaging Compliance
SMS consent is the process of obtaining permission from an individual before sending them text messages for marketing, informational, or other busines...
Understanding Message Credits
This article provides a comprehensive overview of Carrick Health's message credit system, detailing how credits are utilized for outbound communicatio...
Carrick Acceptable Use Policy
The Carrick Health messaging platform is a cloud-based solution designed to enhance communication across various sectors. To ensure responsible usage ...
SMS Rate Limits for 10DLC and Toll-Free Numbers
This document provides an overview of the SMS messaging guidelines for businesses using Carrick Health's services. It outlines the throughput and volu...
Best Practices of Texting for Businesses
In today's fast-paced digital world, SMS has emerged as a vital communication tool for businesses. At Carrick Health, we emphasize the importance of a...
Special Characters in SMS
This article provides a comprehensive overview of SMS special characters, their classifications, and their implications on message encoding and length...
Forbidden Messaging Content
This document outlines the types of messaging that are prohibited on our platform due to carrier restrictions and industry regulations. Understanding ...
A2P 10DLC Registration
The A2P 10DLC (Application-to-Person 10-Digit Long Code) registration process is essential for U.S. businesses that wish to send Application-to-Person...
